Arcano Wealth Advisors EAFI, S.L.U.

 

Arcano Wealth Advisors, EAFI, S.L.U., with registered address at Calle de José Ortega y Gasset No 29, fourth floor, 28006 Madrid, is registered in the Madrid Mercantile Register in Volume 46,619, Book 0, Folio 114, Section 8, Sheet M-498529, with CIF B-85932044, and is registered with the National Securities Market Commission (Comisión Nacional del Mercado de Valores, CNMV) under number 28.

In compliance with Order ECO/734/2004, dated March 11, regarding the Customer Services Department and the Customer Ombudsman for Financial Institutions, which is developed in Chapter V of Law 44/2002, dated November 22, and by Law 24/1988, dated July 28, and its implementing regulations regarding the Stock Market, Arcano Wealth Advisors EAFI, S.L.U., provides its clients with a Customer Service Department (hereinafter "CSD"), which is responsible for the processing and resolution of complaints and claims made by clients in relation to their legally recognized interests and rights.

A Customer Protection Procedure is available to clients of Arcano Wealth Advisors EAFI, S.L.U., which outlines the rules governing the internal procedures and operations within the CSD, as well as the procedure for processing and resolving complaints and claims made by clients.

Complaints or claims should be directed, in the first instance, to the head of the CSD at Arcano Wealth Advisors EAFI, S.L.U.:

Mr Ignacio Pombo
Calle de José Ortega y Gasset, 29 - 4º
28006 Madrid
atencionalcliente.awa@arcanopartners.com

Your claim should be resolved within a maximum period of two months from its submission to the Customer Service Department. If your case has not been resolved after this period of time, or you are dissatisfied with the final decision, you may subsequently contact the CNMV’s Commissioner for the Protection of Customers of Financial Services:

Oficina de Atención al Inversor – Servicio de Reclamaciones (Investor Assistance Office – Claims Service)
C/Edison 4, 28006 Madrid
Tel.: +34 902 149 200

Arcano Wealth Advisors EAFI, S.L.U. Customer Protection Procedure | Complaint form

Arcano Wealth Advisors EAFI, S.L.U. Sheet of Activities - as registered with CNMV

 

Pre-contractual Information Package

In accordance with the Royal Decree 217/2008, dated February 15, about the legal regimen on the legal framework for investment service companies and other institutions providing investment services, the pre-contractual information package for Arcano Wealth Advisors EAFI, S.L.U. is attached.

It can be consulted via the following link.

 

Fee prospectus

In accordance with the 6th Rule of the CNMV’s Memorandum 7/2011, dated December 12, on the fee prospectus and the content of standard contracts, the fee prospectus Arcano Wealth Advisors EAFI, S.L.U. is attached, and is registered with the CNMV.

It can be consulted via the following link.

 

Remuneration and incentive policy .

This document describes the Arcano Partners Group remuneration and incentive policy in accordance with the provisions of Directive 2014/65, Delegated Regulation 2017/565, Delegated Directive 2017/593 and other complementary legislation, Guidelines of the European Securities and Markets Authority (European Securities and Market Authority - ESMA) 2013/232 and 2016/575, Royal Legislative Decree 4/2015, of October 23, which approves the revised text of the Securities Market Law and Law 35/2003, of November 4, on Collective Investment Institutions and its development regulations.

It can be consulted via the following link (pdf).