Arcano Valores A.V., S.A.U.

 

Arcano Valores AV S.A.U., with registered address at Calle de José Ortega y Gasset No. 29, fourth floor, 28006, Madrid, is registered in the Mercantile Registry of Madrid in Volume 27,636, Book 0, Folio 48, Section 8, Sheet M-498029, with Tax ID No. A-85928034, and is registered with the National Securities Market Commission (Comisión Nacional del Mercado de Valores, CNMV) under number 243.

In accordance with the regulations stipulated in Law 44/2002, dated November 22, RD 303/2004, dated February 20, and Order ECO/734/2004, dated March 11, Arcano Valores A.V., S.A.U. provides its clients with a Customer Service Department (hereinafter "CSD"), which will be responsible for the processing and resolution of complaints and claims submitted by clients in relation to their legally recognized interests and rights.

A Customer Protection Procedure is available to clients of Arcano Valores A.V., S.A.U. which outlines the rules governing the internal procedures and operations within the CSD, as well as the procedure for processing and resolving complaints and claims made by clients.

Complaints or claims should be directed to:

In the first instance, the head of the CSD at Arcano Valores A.V., S.A.U.:

Mr Ignacio Pombo
Calle de José Ortega y Gasset, 29 - 4º
28006 Madrid
atencionalcliente.arcanovalores@arcanopartners.com

Your claim should be resolved within a maximum period of two months from its submission to the Customer Service Department. If your case has not been resolved after this period of time, or you are dissatisfied with the final decision, you may subsequently contact the CNMV’s Commissioner for the Protection of Clients of Financial Services:

Oficina de Atención al Inversor – Servicio de Reclamaciones (Investor Assistance Office – Claims Service)
C/Edison 4, 28006 Madrid
Tel.: +34 902 149 200

Arcano Valores A.V., S.A.U. Customer Protection Procedure| Complaint form
Arcano Valores A.V., S.A.U. - Sheet of Activities as registered with the CNMV

 

Fee prospectus

In accordance with the 6th Rule of the CNMV’s Memorandum 7/2011, dated December 12, on the fee prospectus and the content of standard contracts, the fee prospectus for Arcano Valores AV, S.A.U. is attached, and is registered with the CNMV.
It can be consulted via the following link (pdf).

Arcano Valores A.V., S.A.U. Customer Protection Procedure | Complaint form

 

Remuneration and incentive policy .

This document describes the Arcano Partners Group remuneration and incentive policy in accordance with the provisions of Directive 2014/65, Delegated Regulation 2017/565, Delegated Directive 2017/593 and other complementary legislation, Guidelines of the European Securities and Markets Authority (European Securities and Market Authority - ESMA) 2013/232 and 2016/575, Royal Legislative Decree 4/2015, of October 23, which approves the revised text of the Securities Market Law and Law 35/2003, of November 4, on Collective Investment Institutions and its development regulations.

It can be consulted via the following link (pdf).