Arcano Capital SGIIC, S.A.U.

 

Arcano Capital SGIIC, S.A.U., with registered address at Calle de José Ortega y Gasset No 29, fourth floor, 28006 Madrid, is registered in the Mercantile Register of Madrid in Volume 28,213, Book 0, Folio 7, Section 8, Sheet M-396.460, with Tax ID number A-84561919, and is registered with the National Securities Market Commission (Comisión Nacional del Mercado de Valores, CNMV) under number 240.

In accordance with Order ECO/734/2004, dated March 11, regarding the Customer Services Department and the Customer Ombudsman for Financial Institutions, which is developed in Chapter V of Law 44/2002, dated 22 November, and by Law 24/1988, dated July 28, and its implementing regulations regarding the Stock Market, and as a company that manages collective investment institutions, Arcano Capital SGIIC, S.A.U. provides its clients with a Customer Service Department (hereinafter "CSD"), which is responsible for the processing and resolution of complaints and claims made by clients in relation to their legally recognized interests and rights.
A Customer Protection Procedure is available to clients of Arcano Capital SGIIC, S.A.U., which outlines the rules governing the internal procedures and operations within the CSD, as well as the procedure for processing and resolving complaints and claims made by clients.

Complaints or claims should be directed, in the first instance, to the head of the CSD at Arcano Capital SGIIC, S.A.U.:

Mr Ignacio Pombo
Calle de José Ortega y Gasset, 29 - 4º
28006 Madrid
atencionalcliente.sgiic@arcanopartners.com

Your claim should be resolved within a maximum period of two months from its submission to the Customer Service Department. If your case has not been resolved after this period of time, or you are dissatisfied with the final decision, you may subsequently contact the CNMV’s Commissioner for the Protection of Customers of Financial Services:

Oficina de Atención al Inversor – Servicio de Reclamaciones (Investor Assistance Office – Claims Service)
C/Edison 4, 28006 Madrid
Tel.: +34 902 149 200

Arcano Capital SGIIC, S.A.U. Customer Protection Procedure | Complaint form

Arcano Capital SGIIC, S.A.U. - Sheet of Activities - as registered with the CNMV

 

 

Fee prospectus

In accordance with the 6th Rule of the CNMV’s Memorandum 7/2011, dated December 12, on the fee prospectus and the content of standard contracts, the fee prospectus Arcano Capital SGIIC, S.A.U. is attached, and is registered with the CNMV.

It can be consulted via the following link

 

Pre-contractual Information Package

In accordance with the Royal Decree 217/2008, dated February 15, about the legal regimen on the legal framework for investment service companies and other institutions providing investment services, the pre-contractual information package for Arcano Capital SGIIC, S.A.U. is attached.

It can be consulted via the following link

 

Remuneration and incentive policy .

This document describes the Arcano Partners Group remuneration and incentive policy in accordance with the provisions of Directive 2014/65, Delegated Regulation 2017/565, Delegated Directive 2017/593 and other complementary legislation, Guidelines of the European Securities and Markets Authority (European Securities and Market Authority - ESMA) 2013/232 and 2016/575, Royal Legislative Decree 4/2015, of October 23, which approves the revised text of the Securities Market Law and Law 35/2003, of November 4, on Collective Investment Institutions and its development regulations.

It can be consulted via the following link (pdf).